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Call Recording
A Call Recording system can help save money, improve efficiency and protect your business. The ability to check facts, verify instructions, confirm orders, reply to technical queries and to support and train staff in their handling of calls, both improves efficiency and provides protection against false claims.
At Ocean we offer first class systems from three leading manufacturers to ensure that whatever your requirements, we will have the right solution for your business.
ProVoice DX Range
The ProVoice DX Digital Voice Recorder range makes all the benefits of professional, centralised call recording available and affordable to ALL organisations.
Download information on the DX range below:
DX4
DX8
DX30
ProVoice Range
The ultimate in Professional Voice Recording. The ProVoice range is for every type of enterprise, institute or organisation needing a facility to record, store and monitor voice telephone calls.
Download information on the ProVoice range below:
ProVoIP
Cost Effective and scalable, Xarios Call Recorder is designed to work primarily with the Inter-Tel/Mitel 5000 range of IP PBX telephone systems.
Xarios Call Recorder employs an easy to use web-based playback system. Developed with the user in mind, Xarios Call Recorder focuses on saving time for you and your staff.
Available in three versions - Express, Professional and Enterprise - Xarios Call Recorder can provide your business with the perfect recording solution no matter what your needs.
Express
Overview
Call Recorder Express is the entry-level call recording solution from Xarios, designed for businesses that simply require record, search and playback functions.
Having the facility to play back recordings gives users a safety net to fall into. Discussing technical information and advising on complicated products or prices is less worry when you can go back and confirm details discussed. You can even record a conference call and go back and analyse to improve you business conduct.
Professional
Overview
Call Recorder Professional expands upon the functionality of Call Recorder Express, adding features such as authentication, archiving and exclusion/inclusion lists.
Enterprise
Overview
Call Recorder Enterprise is the complete solution for businesses where call recording is critical. Building on the power of Call Recorder Professional, Call Recorder Enterprise offers advanced CTI integration, call scoring features and total scalability.
Integrating with other Xarios products, Call Recorder Enterprise has some unique features that once again truly enhance the Inter-Tel platform.
Impact 360 Recording, Impact 360 Express, and Audiolog offer recording solutions for contact centres and mission-critical recording.
Verint Witness Actionable Solutions offers recording solutions to meet a wide range of business needs, including:
- Full-time recording
- IP recording
- PCI and recording encryption
Full-Time Recording
Call centre and multimedia contact centre recordings are a critical
component of compliance and liability management programs. These recordings provide
information for handling disputes and verifying transactions.
Verint Witness Actionable
Solutions offers three solutions for compliance and liability recording: Impact 360
Recording, Impact 360 Express, and Audiolog.
For larger contact centres, Impact 360
Recording incorporates the functionality of Verint’s powerful ULTRA platform to provide
a robust, reliable recording solution to meet a broad array of business needs. Part
of the Impact 360 Workforce Optimisation solution, Impact 360 Recording can help
organizations meet a range of needs, from compliance recording and liability management
to monitoring agent performance. Impact 360 Recording can capture, index, and retrieve
up to 100 percent of customer and caller interactions in traditional TDM, IP, and
mixed telephony environments.
Designed for small to mid-sized contact centres, Impact 360 Express Recording can
capture interactions and link all calls related to a single transaction together
to provide a complete transactional record for compliance, liability, and risk management
initiatives. You can find and review recordings in just seconds — a key advantage
over time-consuming, manual searches that are typical of traditional call logging
applications. Moreover, Impact 360 Express uses standard, online storage technology
to provide an economical, effective way to store captured interactions.
Audiolog is a powerful solution for mission-critical recording and quality assessment.
Audiolog provides contact centres with flexible, highly reliable recording capabilities,
remote live monitoring and playback from the desktop, and a powerful interactive
assessment tool. By providing rapid access to recordings with instant recall and
incident-based or call data-based retrieval, Audiolog can help facilitate regulatory
compliance.
IP Recording
Impact 360 Recording is a software-based recorder that captures,
indexes, and retrieves up to 100 percent of your customer/caller interactions in
IP, traditional, and mixed telephony environments. The recording platform uses non-proprietary,
open-standards hardware and can coexist with TDM recorders, enabling organizations
to migrate their recording infrastructure from one environment to the other without
heavy reinvestment in costly hardware. As a result, Impact 360 Recording can provide
a cost-effective solution for organizations that are transitioning from TDM to IP
telephony, as well as for contact centres and support centres with home-based agents
or remote agents/offices.
For smaller centres, Impact 360 Express supports IP recording,
as well as traditional time-division multiplex (TDM) and mixed telephony environments.
PCI and Recording Encryption
To protect your data when recorded, in transit, or in
archives, optional functionality is available that uses AES-256 compliant encryption.
This works with Impact 360 Recording and includes a separate key management system
that enables you to move, archive, and store customer data, while protecting it from
unauthorized access.
More & more companies are recognising the benefits of recording telephone calls. It provides an accurate record of what was said by whom and when. It avoids the need for repetition or speaking slowly, creates voice files to attach to client records and provides a perfect aid
to training, dispute resolution and compliance requirements.