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LG Nortel

ipLDK successfully merges LG-Nortel’s advanced digital communication system architecture, the latest in VoIP technology and business productivity applications, to provide an unsurpassed communication platform.

At the core of the ipLDK is LG-Nortel’s advanced LDK architecture, which gives users access to a rich, robust array of voice communication features developed over years of R&D experience. The architecture is implemented in a highly flexible and scalable system, affordable to small and mid-sized businesses.

Advanced Technologies

The ipLDK platform offers the latest in communication technology for the forward looking business.  Advanced VoIP solutions mean that employees wishing to work from home can now be part of the office, using an IP hardphone or computer based softphone. Calls will appear and be made as if you are sitting at your office desk, reducing employee travel time and increasing flexibility of working hours, all at minimal cost.

Converged Communications

If you need to travelling away from your office, your GSM mobile can become a virtual extension of your phone system, receiving calls to your office via a direct dial number and allowing you to transfer callers to other extensions from your mobile phone. If you need records of telephone conversations for any reason, such as purchase orders, directions or legal details, individual calls can be recorded and stored onto your PC in a format which can be emailed or simply fled for future reference.

Modular & scalable design

Additional capacity can be easily added to your system so ipLDK is perfect for organisations that may
expand in the future. Whichever system you choose, simply add additional system cards and cabinets where necessary to the IPLDK to accommodate new features, applications or additional capacity.

Voicemail

The ipLDK optional integrated Voice Messaging provides the features to meet the needs of most organisations such as time and date stamping, forwarding of messages, password protection and

multi-level auto attendant. Starting from 3 ports and 200 minutes of recording time on the ipLDK 20 and NEXER (4 ports and 5 hours of recording time on ipLDK 50 to 300E) and expanding to 24 ports with 30 hours* of recording time, it has been designed to cope with the most intensive, demanding applications.This option can also be used to give a ‘Music on Hold’ announcement such as a marketing message, giving the caller information on special ofers, the company or other ways of getting in touch.

CTI, DECT Cordless & Voice Over IP (VOIP)

Improved productivity, better customer service and competitive advantage can be achieved by implementing Voice over IP, Computer Telephony Integration(CTI) or DECT wireless solutions. In addition, the ipLDK’s open architecture supports Microsoft’s International standard, TAPI, interfacing with the widest range of applications available, allowing you to choose the most suitable for your business needs.

Using your home Broadband or other IP based connection it is possible to register one of LG-Nortel’s IP Hardphones onto the office system and make and receive calls as if you are at your desk. Alternatively you can load IP softphone onto your PC and talk using a headset.

The ipLDK Range has the ability to link to your computer systems, allowing your business to interact with the telephone system automatically. Each user can link their keyset with their computer ofering productivity boosting tools such as on-screen click to dial, contact pop-ups and databse integrations. LG-Nortel has approved a range of software solutions, which are ipLDK compatible, the most tightly integrated being CyTrack Technologies.

This may require some additional equipment on your phone system.

Contact Centre Solutions

There are many built-in Call Centre features, which are supplied as standard on the ipLDK such as hunt groups, supervisor roles and call monitoring. The ipLDK range is compatible with many Contact Centre software platforms, which enable complex call routing, queuing, automated outbound dialling and agent presence monitoring.