Innovative Business Solutions - 01284 729869
Patient Partner - Healthcare Solutions
What is Patient Partner ?
Ease the pain of the early morning rush - Extend reception opening hours - Manage, improve and ease telephone access - Promote and administer specific / seasonal clinics
Through the use of Patient Partner, you increase patient access, whilst remaining in control of the system and the allocation of appointments. So, even when your practice is closed, Patient Partner is available to your patients, allowing them to book, cancel, check and change the times of their appointments.
'Now the patients are used to Patient Partner, they are booking appointments at the
weekend, the night before or even just before the surgery opens. This has meant that
it is now considerably easier for people trying to get through on the phones (for
non-appointment related queries) to speak to a receptionist. We did originally think
uptake would be slow - this has not been the case - within 3 months 75% of available
on the day and book ahead appointments were being booked through Patient Partner.'
Laurie
Brown, Practice Manager, The Bourne Medical Centre
Key Features:
Patient Point - Your Patient-Friendly Touch Screen - A quick patient
partner check-in system that leaves the others standing. Patient Point allows patients
to book themselves in via touch screen when they arrive for their appointment at
your practice. Languages currently available are English, Turkish, Polish and Romanian.
Patient Call - Patient Call is a facility for the GP Practice’s waiting area. It
provides them with a clear and efficient way of calling patients in for their appointment.
When the doctor is ready to see a patient and has called up their notes on their
system, the screen in the waiting area will display the patient’s name with the doctor’s
name and room. At the same time it announcement, i.e. ‘next patient to doctor hill
please’. The verbal announcement prompts the waiting patients to check the display.
Patient Text - Send a Free text message to your patients every time they make an
appointment, and remind them of the appointment the day before, if they have booked
in advance! Any appointment made at the practice that is either booked by the receptionist,
Patient Partner or via the web, can automatically trigger the sending of a confirmation
text message to the patient’s mobile phone.
